SnappChat App is owned and operated by Boardwalk Business Ventures, Inc. of whom the law has defined as a Personal Information Controller of this platform. We fully comply with R.A 10173 also known as the Data Privacy Act of 2012.
This notice describes your rights as a data subject and how we collect, use, process, store, share, disclose, retain, dispose, secure, and protect your personal data as prescribed in the Act and its Implementing Rules and Regulations.
SnappChat App is a customer service platform for customers. It is our proud platform as a single destination for all customer concerns. As a customer application, you may communicate and convey all your service or product concerns via this conduit.
As our valued client, we don’t necessarily need to collect personal information since one can access the app as a guest unless customer voluntarily creates an account in order to be able to login in to the system. Otherwise, any other personal information that we may request from our customers shall be those necessary for feedback and communication as may be necessary such as phone number, email address, and name as may be necessary for authentication of information in the warranty card of products availed but these are optional. The data we collect from you are minimal, only what is necessary to achieve the intended purpose. A mechanism is provided so you can withdraw your consent at any point in time and the system will stop processing your personal data.
We only collect the above information through this app through voluntary registration or via agent interaction.
All the data mentioned are collected as may be necessary via registration to the app or via interaction with a customer service agent.
Your name, email address, or mobile number are required for the purpose of being able to facilitate continued communication and to provide feedback for concerns raised through the app.
We work to protect the security of your personal information during transmission by using encryption protocols. The SnappChat app protects your personal information by using privacy enabled process which makes your use of this platform safe and secured during online session. We utilize cloud and in-house facilities to store your data. Transmission of data between these locations is via a secured connection. Regularly database backups and replications are part of our business continuity plans and disaster recovery.
We maintain organizational, physical, and technical safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we request proof of identity first before we disclose personal information to you. We have security features to protect customer from unauthorized transactions.
Our network infrastructures and facilities are managed to make sure unauthorized access is detected before any damage is done to our system. Security protocols are strictly followed.
This app will only process your personal information as described in this notice. We will not process your personal information beyond what is the intended purpose. Should we, as an additional service to this platform, decide to make certain improvements that would affect the way we process your personal information, you will be informed and given the option to opt in or opt out.
We use cloud services to store, process, and manage your personal information including your on-line transactions. All the data in the cloud services are backed up to our head office servers where we maintain a real time copy as part of our business continuity plan.
Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others.
We maintain your personal information and transaction records according to a retention policy, which stipulates that we keep your account information data for up to 10 years if there is no activity on your account during that time and your chat history will be retained for a maximum period of two years.
As a customer, you are defined as a data subject under the Data Privacy Act of 2012. You must be provided every available opportunity to exercise the following rights:
Email, SMS, or push notifications from us will not persist unless one explicitly agrees to the continued receipt of such notification. In the event of undesired receipt of notifications please contact our customer care hotline or email us at customercare@boardwalk.com.ph or chat with use via the SnappChat app and state that you wish to opt out of any such notifications.
For correction request, privacy inquiries or complaints, please contact our customer service at customercare@boardwalk.com.ph or chat through the SnappChat app.
You may also contact our Data Protection Officer at dpo@boardwalk.com.ph or mobile number 09279400752 for any data privacy related concerns.